FREQUENTLY ASKED QUESTIONS
WAIT, HOW DO I ORDER THIS STUFF?
It's very easy and straight forward, most of our products are available in our online shop. For AXIS Foils, you buy your items directly on the manufacturers website and your order ships to us, we handle import and customs clearance so that you don't have to worry about that and all the import fees are already included in the price you paid. When all this is taken care of we deliver your gear to your location in the UAE.
WHAT IS YOUR RETURN POLICY?
If, for any reason, you are not happy with your purchase, you can return it You have 30 days from the receipt of shipment to return your item.
All returned item/s must be unused, in original packaging and in condition to be re-sold.
Refunds will be processed pending receipt, review and approval of returned item/s.
Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
Exchanges will be processed and shipped after return has been approved.
DO I GET WARRANTY ON MY PRODUCTS?
All products come with a limited 1 year warranty against manufacturing errors. Warranty is only available to the original buyer, any re-sale of the product voids warranty.
Normal wear and tear from usage, scratches and dings.
Damage from any impact, including hard landings on the water.
Foil box damage from hitting the bottom.
Modifying the product in any way
HOW SHOULD I CARE FOR MY CARBON FOIL BOARD?
Here is a few tips to keep your board in great condition:
Be careful with the bottom - The deck of the board is made stronger than the bottom, so be careful with the bottom. It’s strong, but it could dent slightly when struck with a hard object. This does not effect the performance of the board, but to minimize this, always carry your Appletree kite surfboard with the deck towards you and your harness. Do not drop the board and try not to land or stand on the bottom.
Nothing is indestructible - Appletree Surfboards are the best in producing strong and light boards. The board is fine to jump with as long as it’s a kite+ or foil construction. Freestyle kiteboarding or wing foiling is not a problem, but try to land with kite or wing support and if coming down really hard, do not land on the board. The warranty is limited to one year from the purchase date and does not cover the board or foil breaking from jumping.
Don’t ride it too shallow - The fin boxes, fins, foil boxes or foils don’t like to hit the sand, so be careful and only use the board in water deep enough to clear your foil and definitely do not ride it up the beach.
Handle your gear with care - Always use a decent board bag when traveling or transporting the board. Clean the sand and salt off and rinse the board and foil with fresh tap water every so often. Take your foil out regularly to prevent salt build up and corrosion. It's best to rinse any aluminium fuselage and mast after every use. Use Tefgel on screws to avoid seizing. Follow the instructions that came with your gear, the manufacturer knows best how to take care of it.
Fix it - If the board is damaged or dinged, fix it or have it fixed with epoxy resin only. Polyester will seriously damage the foam core. The 50K foam in your board is waterproof, so water will only penetrate the surface of the foam, which will easily evaporate. We do advise to repair as soon as possible.
HOW CAN I LEARN TO REPAIR MY BOARD MYSELF?
You're in luck because our friends at Appletree Surfboards made a great video that will take you through the process or repairing your board. The video has a list of everything you need in the description and a step by step guide.
Check this out: